Privacy

Privacy Statement

Etna's Southern Tip respects your privacy and is committed to handling personal information responsibly and in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).

1. Information We May Collect

We may collect personal information that you provide to us when you:

make an accommodation enquiry or booking;
complete a contact form;
communicate with us by email, telephone, WhatsApp or social media;
request information about listing or managing a property; or
use our website or booking services.

This information may include your name, email address, telephone number, booking details, accommodation requirements and any other information you choose to provide.

2. How We Use Your Information

We may use personal information for purposes including:

responding to enquiries;
processing and managing accommodation bookings;
communicating important information about your stay;
providing customer support;
managing relationships with property owners;
maintaining and improving our website and services;
preventing fraud, abuse and unlawful activity; and
complying with legal, regulatory and accounting requirements.

3. Booking Platform and Third-Party Services

Our website uses third-party services to provide certain functions, including the Hostfully booking platform. When you use these services, your information may also be processed by the relevant service provider in accordance with its own privacy terms and policies.

We may also use other trusted service providers where reasonably necessary to operate the website, process bookings, provide communications or support our business operations.

4. Sharing of Personal Information

We do not sell personal information. We may share information only where reasonably necessary to provide our services, process a booking, meet a legal obligation, protect our rights, or work with trusted service providers acting on our behalf.

5. Cookies and Website Data

Our website may use cookies and similar technologies to support essential website functions, improve usability and understand how visitors use the website. Third-party booking or social-media services may also place cookies when their tools are used.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website or booking functionality.

6. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes and comply with applicable legal requirements.

8. Your Rights

Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or request that information be deleted where we are not legally required to retain it.

You may also object to certain processing of your personal information or withdraw consent where processing is based on consent.

9. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes to our services, legal requirements or business practices. The latest version published on this website will apply.

11. Contact Us

If you have questions about this Privacy Statement or would like to request access to, correction of or deletion of your personal information, please contact:

Etna's Southern Tip (Pty) Ltd
14 Fifth Avenue, Arniston, Western Cape, South Africa
Telephone: +27 (0)28 445 9657
WhatsApp: +27 82 818 4529
Email: [email protected]

This Privacy Statement is intended as a general website privacy policy and does not constitute legal advice.